Last updated: October 27, 2026
This Refund & Cancellation Policy explains the terms under which payments, cancellations, and refund requests are handled by Padhai Likhai Educational Solutions Pvt. Ltd. ("Padhai Likhai", "we", "us", or "our").
Padhai Likhai is an education consultancy that provides course guidance, admission assistance, and related support for educational opportunities offered by universities and other educational institutions. Refund eligibility depends on the nature of the service, the recipient of the payment, the stage at which a cancellation is requested, and applicable laws.
Padhai Likhai Educational Solutions Pvt. Ltd. ("Padhai Likhai") collects course and admission-related fees through its payment gateway and facilitates the transfer of applicable fees to the relevant university or educational institution.
Refund eligibility depends on the status of the payment, the admission outcome, the reason for cancellation, the applicable university and course requirements, and applicable law. Students are encouraged to verify their eligibility, course requirements, and applicable charges before making payment.
If a student voluntarily cancels their admission after the applicable fees have been transferred to the university, Padhai Likhai will not initiate a refund for that cancellation.
Students should carefully review the university's admission cancellation and refund rules before making payment. Any rights or remedies that cannot legally be excluded under applicable law will remain unaffected by this policy.
If a university determines that a student does not meet the applicable eligibility requirements and consequently refuses admission, the student may be eligible for a refund of the amount paid, after deducting applicable application charges.
Application charges vary depending on the university and course. The applicable charges and the resulting refund amount will be determined based on the relevant university and course requirements and communicated to the student.
Where a refund is approved, Padhai Likhai will process the eligible amount in accordance with the applicable payment arrangements and legal requirements. The student may be asked to provide the university's admission decision or other supporting documentation to verify the reason for rejection.
If a student accidentally makes a duplicate payment for the same admission or transaction, the student should notify Padhai Likhai as soon as possible and provide the relevant transaction details.
Duplicate payment reported within 48 hours: If the student reports the duplicate payment within 48 hours of making the duplicate transaction, the full duplicate amount may be refunded after verification, without a deduction by Padhai Likhai.
Duplicate payment reported after 48 hours: If the student reports the duplicate payment after 48 hours, a refund may still be considered after verification. Applicable administrative or processing charges may be deducted where permitted by law and where the charges are appropriately disclosed.
The 48-hour period is calculated from the date and time of the duplicate transaction. Students should provide payment confirmations or transaction reference numbers to help us verify the claim.
All refund requests are subject to verification of the payment, the reason for the request, the admission status, and any applicable university or course requirements.
To request a refund, students should contact us using the details in the Contact Us section and provide:
We may request additional information where reasonably necessary to verify a claim. A refund request does not automatically guarantee approval.
Once a refund has been approved, Padhai Likhai will communicate the applicable processing steps. Refunds will generally be made through the original payment method or another appropriate method, subject to payment provider procedures and applicable law.
The time required for the refunded amount to appear in the student's account may depend on the payment gateway, bank, or other financial institution. We will provide available status information where reasonably possible.
Refund requests arising from circumstances other than those described above will be reviewed individually in accordance with the applicable service terms, university requirements, and applicable law.
Nothing in this policy excludes any refund, remedy, or consumer right that is required under applicable law.
Course availability, eligibility criteria, fees, admission schedules, and program requirements may be changed by the relevant university or educational institution.
If a change affects a service purchased directly from Padhai Likhai, we will review the circumstances and communicate any available options, where appropriate. Refund eligibility will depend on the service agreement, the nature of the change, and applicable law.
If you believe a payment was made without your authorization, contact your bank or payment provider promptly and notify us if the transaction relates to our services.
We may request reasonable information to investigate a reported transaction. Any investigation or refund will be handled in accordance with applicable payment procedures and law.
For a refund or cancellation enquiry, contact us using the details below. Please provide sufficient information to identify the transaction and service concerned. Avoid sending passwords, PINs, card security codes, or other sensitive authentication information.
We will review your request and may contact you if further information is required. We aim to communicate the outcome and any applicable next steps within a reasonable period, subject to the complexity of the request and any third-party investigation required.
This policy is intended to explain our refund and cancellation procedures. It does not remove or restrict any rights or remedies available to consumers under applicable Indian law or other mandatory legal requirements.
If any provision of this policy conflicts with a mandatory legal requirement, the applicable legal requirement will prevail to the extent of the conflict.
We may update this Refund & Cancellation Policy from time to time to reflect changes in our services, payment arrangements, business practices, or legal requirements. The updated version will be published on this page with a revised "Last updated" date.
We encourage you to review this page periodically to stay informed about our current policy.
If you have any questions about this Refund & Cancellation Policy or wish to submit a cancellation or refund request, you can contact us using the following details: